During the Stay at Home orders surrounding COVID-19, the Dometic RV Aftermarket Sales Team utilized the time off the road to improve their technical knowledge, according to a company release. Each member of the team has received two weeks of virtual interactive training and will begin their testing to be certified as a Level 1 RV technician.
Dometic is now the only major supplier in the RV industry to have their full sales team participate and begin testing for certification in this area as reported by RVBusiness.
The course was provided by the RV Technical Institute whose mission is to provide world-class training for RV maintenance and repair that will reduce the RV industry’s shortfall of trained RV technicians. The RV Technical Institute seeks to improve the RV consumer experience, reduce repair event cycle times and aggressively reduce the RV industry’s shortage of trained technicians.
The training program, consisting of seven courses and 11 modules, was delivered in four-hour increments on a daily basis via interactive classes through Zoom. The hands-on labs were demonstrated online during the class and the participants then performed these labs on their own.
“I have been in this industry for 30+ years, mostly operations and sales, but this definitely helps to aid in dealers’ questions on our own product,” said Dometic Aftermarket Sales Account Manager Jeff Johns.
Dometic is committed to providing optimal service and ensuring team members are well trained to meet customer needs. The opportunity to participate in the RV Technical Institute’s course virtually allowed the broader sales team to improve their technical knowledge and have a more in depth understanding of the technical portion of the RV business.
Fore more information on the RV Technical Institute and upcoming classes, click here.