The mission of the RV Technical Institute is to provide world-class training for RV maintenance and repair that will increase the RV industry’s number of trained RV technicians available to service the millions of RVs on the road. The RV Technical Institute seeks to improve the RV consumer experience, reduce repair event cycle times, and aggressively reduce the RV industry's shortage of trained technicians.
Administrative expertise is critical to the continued success of the RV Technical Institute and the training program. As such, the Institute’s recently added Wenona Hays to the team. She has embraced the administrative field throughout her education and career path.
“I have a bachelor’s degree in organizational management from Bethel University in Mishawaka, IN,” Wenona explains. “My daughter was young, and I attended school at night. After I completed my degree, I then started working at a university in Michigan, where I was part of the team that developed and implemented the graduate level program for the degree, effectively increasing the degree enrollment by 50%. Looking for new challenges, I applied to the RV Technical Institute’s Administrative Assistant position, and I’m very happy to be here.”
Her favorite part of her new role is speaking with callers who are curious about the RV Technical Institute’s training program: “I’ve enjoyed talking with them, learning about what they need, and helping them find the right solution to move along the RV technician career path. It is a fast way for me to learn about the training offered and how that impacts the industry.
Wenona adds that the RV industry is meaningful to her because she grew up camping, and even owned an RV. “I really enjoy camping and getting out in nature. I think it’s a great way to relax and get away. It’s been great learning about how the RV industry helps support that so that everybody can keep getting out there!”